Privacy Policy app and website

Unwritten Hair Pty Ltd

Privacy And Credit Information Policy

Unwritten Hair Pty Ltd (ABN 26 645 218 364) (we, us or our), understands that protecting your personal information is important. This Privacy and Credit Information Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our website and/or software as a service to you, and/or supplying our products and/or marketplace services to you and/or creating a website for you (Services) or when otherwise interacting with you.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

Identity Data including first name, last name, title, gender, job title, and your
Contact Data including billing address, delivery address, email address and telephone
Financial Data including bank account and payment card details (through our third-party payment processor, Stripe).
Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us.
Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Profile Data including your username and password for our platform, your employer (if relevant) and job title, your ABN, purchases or orders you have made with us, support requests you have made, content you post, send receive and share through our platform, information you have shared with our social media platforms, your interests, preferences, feedback and survey responses.
Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys and promotions.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. The types of sensitive information we collect include your professional associations and memberships.

Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.

Credit Information: is a term used throughout this Privacy and Credit Information Policy and refers to “credit information” and “credit eligibility information” as these terms are defined in the Privacy Act 1988 (Cth) (Privacy Act).
The types of “credit information” we may collect about you include:
– your name, address, contact number and email address;
– the fact that you applied for credit from us;
– the amount of credit applied for by you
– the amount of credit provided to you by us (if any);
– the terms of payment of credit provided to you by us, including any credit term;
– details of your payment history, including details of any default of payment by you;
– information regarding credit that was provided to you that has otherwise been discharged;
– information retrieved from any credit referees;
– information regarding your personal insolvency; and
– information about your involvement in any courtThe types of “credit eligibility information” we may collect about you from a credit reporting body include:
– a credit report; and
– a credit assessment

How we collect personal information

We collect personal information in a variety of ways, including

Directly: We collect personal information which you directly provide to us, including when you register for an account, when you interact with or utilise our Services, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone.
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website.
From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers and third-party users of our marketplace. See the “Cookies” section below for more detail on the use of cookies.

We collect credit information in a variety of ways, including:

Directly: We collect credit information which you directly provide to us, including through your completion of any credit application form provided by us or you entering an agreement with us for the supply of
Indirectly: We may collect credit information which you indirectly provide to us while interacting with us, such as when you make payment of any amount of credit provided by us or from publicly available
From third parties: We collect credit information from third parties, such as credit reporting bodies or from other credit providers, including any credit referees provided by you.

Why we collect, hold, use and disclose personal information

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.

Purpose of use / disclosure	Type of Personal Information
To enable you to access and use our software, including to provide you with a login.	Identity Data, Contact Data
To provide our Services to you, including to dispatch and deliver our products and third-party products to you.	Identity Data, Contact Data, Profile Data
To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us.	Identity Data, Contact Data, Profile Data
To contact and communicate with you about any enquiries you make with us via our website.	Identity Data, Contact Data
For internal record keeping, administrative, invoicing and billing purposes.	Identity Data, Contact Data, Financial Data, Transaction Data
For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.	Profile Data, Technical and Usage Data
For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.	Identity Data, Contact Data, Technical and Usage Data, Profile Data, Marketing and Communications Data
To run promotions and/or offer additional benefits to you.	Identity Data, Contact Data, Profile Data, Interaction Data, Marketing and Communications Data
If you have applied for employment with us; to consider your employment application.	Identity Data, Contact Data, Professional Data
To comply with our legal obligations or if otherwise required or authorised by law.	Any relevant Personal Information
Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes: any purposes you consent to; the primary purpose for which it is collected which is the verification of your skills, knowledge or training to provide your hairdressing services; secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you; and if otherwise required or authorised by law.	Sensitive Information
We may collect, hold, use and disclose credit information and credit eligibility information for the following purposes: verifying your identity; obtaining credit information from credit reporting bodies; assessing your application for credit (or assessing your application to be a guarantor in relation to such credit); assessing your credit worthiness, including collecting your payment history in relation to any credit provided by us to you; enforcing our rights against you or your guarantors for repayment of any amount owed by you to us; providing our goods and/or services to you; administering your account, including for internal record keeping, administrative, invoicing and billing purposes; dealing with complaints or issues you may have in relation to our goods and/or services; complying with our legal obligations and resolving any disputes that we may have; and if otherwise required or authorised by law.	Credit Information

+61 483 921 406+61 483 921 406Our disclosures of personal information to third parties

We may disclose personal information to:

our employees, contractors and/or related entities;
IT service providers, data storage, web-hosting and server providers;
marketing or advertising providers;
delivery or logistics providers who deliver our goods to you;
professional advisors, bankers, auditors, our insurers and insurance brokers;
payment systems operators such as Stripe;
our existing or potential agents or business partners;
sponsors or promoters of any promotions or competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Meta Pixel or other relevant analytics businesses; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

Google Analytics: We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc.. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

We may disclose credit information to:

other credit providers to allow them to determine your financial arrangements with us;
potential guarantors to allow them to consider whether to offer to act as a guarantor in relation to a credit or to offer property as security for credit;
guarantors, to exercise our rights against guarantors;
third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, payment systems operators, debt collectors or other service providers who may assist us in securing a debt and professional advisors;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
any other third parties where you have consented; and
as required or permitted by law, such as where we receive a subpoena.

Overseas disclosure

Personal Information

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Credit Information

We are not likely to disclose credit information to individuals or entities that do not have an Australian link. If we do disclose credit information to individuals or entities that do not have an Australian link, we will update this Privacy and Credit Information Policy to provide details of the countries in which these entities are located.

Your rights and controlling your personal information

Your choice: Please read this Privacy and Credit Information Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy and Credit Information Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy and Credit Information Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt- out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy and Credit Information Policy.

Use of Google API Services

(this section applies to personal information accessed through Google API Services)

We use Google’s Application Programming Interface (API) Service to provide our Services.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (set out in the Google API Services User Data Policy).

We limit our use of the personal information that we collect to providing or improving our Services. We do not use the personal information for any other purposes.

We only transfer the personal information to others if it is necessary to provide or improve our Services or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer the personal information for serving ads, including retargeting, personalised or interest based advertising.

These restrictions apply to the raw data we obtain from the restricted scopes and data that is aggregated, anonymised or derived from them.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal information obtained with the Google APIs. We will also ensure that our employees, agents, contractors and successors comply with the Google API Services Data Policy.

Use of geolocation data

We collect your precise or approximate location via our platform or website for the following purposes:

to enable us and third parties to deliver products to you;
to allow our clients to access order location in real time;
for security and safety;
to prevent and detect fraud; and
as permitted by law.

We collect this information when our platform and/or website is open (whether on-screen or not). If you do not want us to use your location for the purposes above, you should turn off the location services in your account settings in the platform settings, in your mobile phone settings or in your browser settings. If you do not provide location information to us, we may not be able to provide our Services to you.

Amendments

We may, at any time and at our discretion, vary this Privacy and Credit Information Policy by publishing the amended Privacy and Credit Information Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy and Credit Information Policy.

For any questions or notices, please contact us at: Unwritten Hair Pty Ltd (ABN 26 645 218 364)
Email: [email protected]

Phone: +61 0483 921 406